HOW WE WORK
Every great project starts with an idea, and the desire to turn it into a reality. Our job is to make this happen. Working with you on design, function and budget, we'll create unique furniture that will make your life easier, enhance your space and give you joy with its beauty. You can take advantage of our knowledge and expertise to find clever solutions to your needs, and make sure you have exactly what you wanted.Whatever your requirements, it's easy and fuss-free to commission work with us. From ideation to realisation, we offer a straightforward, professional and friendly approach. We are tidy and punctual with installation, and once your furniture is in place, we'll still look after you as our valued customer. So, if you want to commisson your furniture from us, here's how it works in ten simple steps:
01/
It's all about your
project!
When you get in touch to tell us about your project, we try to understand exactly what you want in terms what your furniture will look like and how you are going to use it. That's the beauty of bespoke: the only limit is your imagination. We'll give you some initial friendly advice and answer any questions you might have. Then, we can arrange a mutually convenient time for an in depth design consultation and site survey. It's the first step towards turning your project into reality!
02/
Initial design
consultation
At the arranged time, we'll come have a look at the place. No problem if you're not entirely sure what you want just yet: it's our job to guide you and advise you. We can talk you through the pros and cons of different options, and together we can work out solutions for awkward spaces or technical problems. We'll take a quick note of measurements and specifications and go over possible materials and design choices with you, showing you samples of colours, accessories and finishes.
03/
Let's measure up!
'Measure twice, cut it once' says the old adage. We'll come and measure the space thoroughly, and if needed we will come a second time to make sure we account for any changes in the design, position of appliances, sockets which you might have done in the meantime, and make sure we haven't missed anything. We like our designs to fit perfectly and align as they should, and accurate measurements are the key to that.
04/
You get
a free quote
Once we've gathered all the information we need, we will give you an initial quote and talk you through the subsequent stages of visualisation, installation, payment schedule etc. You might wish to make some changes or evaluate different options to suit your budget. Then, as soon as you tell us you are happy with the quote and give us the go-ahead, we'll ask for a first down payment and we'll start working on your drawings.
05/
Visualisation
(and ch-ch-changes)
This is the fun bit- at least for you! In stages, from a rough sketch to see the general look to a highly detailed version, we will offer you a wonderful, hyper-realistic 3D visualisation created with the latest Kray rendering software. You can approve it as is, or make some changes until we reach a final design that you are 100% happy about. Once you OK it, it's all systems go: we buy the materials and it's off to work...
06/
Making your furniture
In our workshop, with the aid of precision tools, advanced machinery like our CNC machine, and a lot of love (and elbow grease!) our skilful, dedicated team will make each piece paying attention to every detail. We will assemble as much as we can in the workshop, to minimise disruption and speed up installation time. If you wish to see the work in progress and don't mind getting a bit dusty, you can always arrange a visit to the workshop. Once finished, we'll package it all carefully, ready for delivery.
09
Peace of mind
07/
Installation
When it comes to fitting, we make a point of being extremely punctual - our clients will tell you we have an excellent track record on that! During the fitting we'll make sure we are as tidy and unobtrusive as possible. We will cover or move away existing furniture, make good at the end of the day and keep our tools out of the way - and happily accept coffee or tea if offered. You will find the entire installation team polite, friendly and knowledgeable.
08/
Payment
Depending on the size and complexity of the project, we'll work out a payment plan with the client. Normally, there are two options: the first is 50% in advance upon approval of the final quote and 50% upon completion; the second is to pay in three instalments: the first upon approval of the final quote, the second on delivery day and the third after completion. The latter normally applies to larger projects, where installation takes over two days.
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09/
Peace of mind
We always offer aftercare for our furniture, so you can relax in the knowledge that it is indeed built to last. You are our valued customer, and that means you can always call us if you need to fix some little snag!
10/
Enjoy, share, tell...
Only once your furniture is in situ will you be able to truly appreciate its timeless beauty. Bespoke furniture reflects your individuality and has the luxury feel of a high quality, well made product that's made to last, and created just for you, your space and lifestyle. If you love it as much as we hope you will, tell everyone about it:word of mouth is the best form of advertising. We're delighted to see many of our customers return for their next project and recommend us. After all, making beautiful things is about making people happy, right?
True happiness comes from the joy of deeds well done, the zest of creating things new.
Antoine De Saint-Exupery
We're always excited hear about your new projects! We'll meet you in the comfort of your home to discuss your ideas and give you a free quote. We'll show you samples and previous projects if you need some inspiration. We'll offer solutions to suit your budget, technical advice and a life-like 3D visualisation for you to picture exactly what your furniture will look like. We'll give you exceptional customer service, which is why so many come back to us and recommend us time and again. We just love handcrafting unique furniture: we value the individual touch, bright ides and being different. So why not contact us today, and tell us what what you'd like to do?
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